1. The warranty period starts from the date of sale of the product and (2) two years.
  2. Your product, including all parts of all, our company is under warranty.
  3. During the warranty period, maintenance, repair and will be added to the warranty time for change. Time to repair our product up to (30) thirty working days. This time, in the absence of the service station's fault for product, vendor, reseller, agent, representative, importer or manufacturer of the date of notification from one-producers.
  4. Within the warranty period for the product; In case of malfunction due to both materials and labor required for installation errors maintenance, repair, spare parts without the cost and labor costs, will be made free of charge.
  5. Located in the introduction manual of the product is out of warranty failures resulting from the use contrary to the matters.
  6. In case of consumer victims of Industry and Trade, Ministry of Consumer and Competition Protection for problems that may arise in connection with the warranty document referred to the General Directorate.

Cases Not Covered by Warranty

Our products contain sodium hypochlorite (salt water, Bleach etc.) To clean or boiled with other acidic substances.

Scrubbing with harsh substances can be drawn stainless steel products.

Using the misuse of product or damage caused by user error.

Users of our products for any reason, do repairs by unauthorized persons or organizations.

SOFRAM defects arising from the use contrary to the matters included in the Product Information Guide.

Due to external factors (hitting, shock, drop and so on.) Formed on the product blow extracts.

Combustion heater left thirsty on our products.


  • Sancaktepe Mah. Millet Cad. No:24 Çanta - Silivri - İstanbul / TÜRKİYE
  • Post Code : 34580
  • Phone : +90(212) 746 56 56 (Pbx)
  • Fax : +90(212) 746 64 23
  • E-Mail :


  • İstoç Ticaret Merkezi, 2.Ada No:47-49-51-53 Bağcılar / İstanbul
  • Post Code : 34217
  • Phone : +90(212) 519 43 78
  • Fax : +90(212) 519 43 79
  • E-Mail :

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